General Questions
What services does Golden Palm Massage and Wellness offer?
Golden Palm offers massage therapy, manual osteopathic therapy, Reiki, yoga, reflexology, clinical counselling, combat competition preparation and MVA-related massage therapy.
Where is Golden Palm Massage and Wellness located?
Golden Palm Massage and Wellness is located in Edmonton, Alberta.
How do I book an appointment?
Appointments can be booked online through Golden Palm’s online booking system. You can also contact the clinic if you need assistance choosing a service or practitioner.
Do I need to be a current client to book?
No. New clients are welcome.
How do I know which service is right for me?
If you’re unsure, contact Golden Palm and tell us what you’re looking for. Our team can help you determine which service may be appropriate.
How long are appointments?
Appointment lengths vary depending on the service and treatment selected. Available appointment times are shown during booking.
Can I request a specific therapist?
Yes. When available, you can select your preferred practitioner when booking.
Do you accept walk-ins?
Appointments are recommended because availability can vary. Contact the clinic to ask about same-day availability.
What should I bring to my appointment?
Bring any relevant insurance information and arrive prepared to discuss your goals, concerns and relevant health information with your practitioner.
What should I wear for a massage?
Your therapist will explain appropriate draping and positioning. You should wear whatever allows you to feel comfortable before and after your treatment.
Massage Therapy FAQs
What is massage therapy?
Massage therapy is a hands-on treatment involving techniques applied to muscles and other soft tissues to address individual therapeutic or relaxation goals.
What can massage therapy help with?
People commonly seek massage therapy for muscle tension, stress, general aches, physical recovery and relaxation. Your therapist can discuss whether massage is appropriate for your specific concerns.
What is the difference between relaxation and therapeutic massage?
Relaxation-focused massage generally emphasizes comfort and relaxation, while therapeutic treatment may place greater emphasis on specific areas of tension, movement or physical concerns.
Is deep tissue massage painful?
It shouldn’t be necessary for treatment to be excessively painful. Your therapist can adjust pressure according to your comfort, goals and presentation.
How often should I get a massage?
There isn’t one schedule that works for everyone. Frequency depends on your goals, activity level, concerns and response to treatment.
Can massage help with stress?
Massage can be a useful part of a broader relaxation and stress-management routine.
Can I get a massage if I’ve never had one before?
Absolutely. Your therapist will explain the process and discuss your goals before beginning treatment.
Can massage therapy help athletes?
Massage therapy can be incorporated into an athlete’s training and recovery routine, depending on the individual’s needs.
Can I book massage therapy for relaxation only?
Yes. You don’t need to have an injury or specific complaint to book a massage.
Can I combine massage therapy with another Golden Palm service?
Depending on your goals and the services involved, different wellness approaches may complement one another. Discuss your needs with the Golden Palm team.
Manual Osteopathic Therapy FAQs
What is manual osteopathic therapy?
Manual osteopathic therapy is a hands-on approach that considers relationships between different structures and systems of the body.
What happens during a manual osteopathic therapy appointment?
Your practitioner will discuss your concerns, assess your presentation and determine an appropriate hands-on treatment approach.
What is osteo-articulation?
Osteo-articulation involves hands-on techniques intended to address movement and mobility around joints.
What is visceral manipulation?
Visceral manipulation is a hands-on approach that considers mobility and relationships involving the body’s internal organs and surrounding structures.
Is manual osteopathic therapy the same as massage therapy?
No. They are different approaches, although both involve hands-on techniques. Your practitioner can explain which approach may be appropriate for your goals.
How do I know if manual osteopathic therapy is right for me?
If you’re experiencing mobility concerns, physical discomfort or looking for a whole-body hands-on approach, an assessment with a qualified practitioner can help determine whether it is appropriate.
Direct Billing & Insurance FAQs
Does Golden Palm offer direct billing?
Golden Palm offers direct billing for many eligible insurance plans and providers. Coverage depends on your individual benefits plan.
Which insurance companies does Golden Palm direct bill?
Direct billing availability depends on the insurance provider, your specific plan and practitioner eligibility. Contact Golden Palm if you’re unsure.
Does direct billing mean my treatment is free?
No. Your insurance plan determines how much is covered. You may have a deductible, co-payment, annual maximum or other amount that remains your responsibility.
How do I know if massage therapy is covered by my insurance?
Check your benefits booklet, insurance portal or contact your insurance provider directly.
Does my insurance cover 100% of my massage?
Not necessarily. Coverage varies between plans. Some plans pay a percentage of treatment costs while others have specific limits.
Do I need a doctor’s referral for massage therapy?
Some insurance plans may require a referral while others do not. Check your individual benefits plan.
What insurance information do I need for direct billing?
You may need your insurance company, policy or plan number and member/certificate number. Additional information may be required depending on your insurer.
What happens if my insurance claim is declined?
If your insurer declines a claim or determines that an amount is not eligible, the outstanding balance may be your responsibility.
Can I still receive treatment if I don’t have insurance?
Yes. You can pay privately for your treatment.
MVA FAQs
Does Golden Palm treat clients after a motor vehicle accident?
Yes. Golden Palm provides massage therapy for clients experiencing physical concerns following motor vehicle accidents.
Can I receive massage therapy after an MVA?
Massage therapy may be part of a recovery plan following an accident. Your practitioner will discuss your situation and determine whether treatment is appropriate within their scope.
Do I need to see a doctor after a motor vehicle accident?
If you’ve been involved in an accident, seek appropriate medical assessment and follow the recommendations of your healthcare professionals.
Can I direct bill an MVA treatment?
MVA coverage and billing procedures depend on the circumstances of your claim and applicable insurance requirements. Contact Golden Palm to discuss your situation.
How soon after an accident should I receive treatment?
The appropriate timing depends on your individual circumstances and any medical recommendations you have received.
Reflexology FAQs
What is reflexology?
Reflexology is a complementary wellness practice involving pressure techniques applied to specific areas, commonly the feet.
What can I expect during a reflexology session?
Your practitioner will work with specific areas of your feet while you relax in a comfortable treatment environment.
Is reflexology relaxing?
Many people choose reflexology as a relaxation and self-care experience.
Do I need to have a specific problem to book reflexology?
No. Reflexology can be booked as part of a general wellness and relaxation routine.
Reiki FAQs
What is Reiki?
Reiki is a complementary wellness practice traditionally associated with energy-based healing and relaxation.
What happens during a Reiki session?
A Reiki session provides a quiet, relaxing environment in which the practitioner uses gentle techniques associated with Reiki practice.
Do I need experience with Reiki?
No. You do not need previous Reiki experience to book a session.
Clinical Counselling FAQs
What is clinical counselling?
Clinical counselling provides a professional, supportive environment where individuals can explore concerns, develop coping strategies and work toward personal goals.
What can I talk about with a counsellor?
Counselling can provide support for a range of personal, emotional, behavioural and life-related concerns. Your counsellor can discuss your specific needs during your initial appointment.
Is counselling confidential?
Counselling generally involves confidentiality, subject to applicable professional, legal and safety-related exceptions. Your counsellor can explain confidentiality and its limits during your appointment.